Shipping

- FEDEX Free Shipping (UK) - FREE SHIPPING For Orders Over £ 35.00 - Delivery Time 1-3 Business Days
- FEDEX Tracked Service (UK) - £ 3.99 - Delivery Time 1-3 Business Days
- FEDEX Tracked Service (Worldwide) - £ 9.99 - Delivery Time 2-7 Business Days

Important information

A signature is required upon receipt of goods
We are unable to leave a parcel unless prior arrangements have been made
We do not deliver on bank holidays
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation
Delays may be caused by external influences

Shipping Process

Lola Team will process and ship your order within 24hs of receiving it.
Once the order has been dispatched, a tracking code will be sent to your registered email address.
Courier will contact you to your telephone number to confirm delivery time.
Package will be delivered at the arranged time and a signature will be required upon receipt of goods
If the delivery is not possible (customer don't answer phone, not available, ecc), then the courier will attempt twice again in the following days before returning the goods to Lola Team.
In this case of failed delivery, Lola Team will contact you and offer you pick up or schedule a new delivery.

Insurance

Lola Team insures each purchase during the time it is in transit until it is delivered to you. We require a signature for all goods delivered. Once signed and goods passed to you, at this point the responsibility for your purchase transfers to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Lola Team and transfer of responsibility in the same way as specified above.

VAT

All Prices include VAT. If you need VAT receipt please write us with your order number info@ilovelola.com

International Duties and Taxes (Paid)

International orders are exclusive of duty and custom charges. Depending the custom rules import duties could be charged or not.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Lola