FAQs

1. How long do i need to wait to receive my order?

- That depends on your country of residence, most orders are shipped the same day and arrived within 2 days of dispatch, to get more info please visit our Shipping Section

2. How is the delivery process?

- Lola Team will process and ship your order within 24hs of receiving it.

- Once the order has been dispatched, a tracking code will be sent to your registered email address.

- Courier will contact you to your telephone number to confirm delivery time.

- Package will be delivered at the arranged time and a signature will be required upon receipt of goods

- If the delivery is not possible (customer don't answer phone, not available, ecc), then the courier will attempt twice again in the following days before returning the goods to our team.

- In this case of failed delivery, our team will contact you and offer you pick up or schedule a new delivery.

3. What is my size?

- Each Product on our store displays bellow description the manufacturer's size chart. Take your measurements at home and compare them to the manufacturer's size chart to find the right fit. If you still hesitate about your measurements please CONTACT US to talk to a sizing specialist free of charge.

4. I 've received my orders, but some items, are not my size, how do I exchange them?

- To return or exchange an item is very easy, please refer to our Returns & Exchanges page for more info.